Response from BT

From Adam Hopwood
Thursday, February 20, 2003
Below is a copy of the email sent to BT and the subsequent response.

Dear Mr. MacKenzie,
I read your reply with great interest in regards to the ADSL trigger level in the Hebden Bridge area. One thing that I found curious was the comment "Hebden Bridge is one of the exchanges that was not originally set a trigger level. This is because we undertook an initial cost review of Hebden Bridge exchange and this indicated that the costs associated with upgrading this exchange would most likely result in an unrealistically high trigger level".
The surrounding exchange of Sowerby Bridge has a trigger level of 200 and the trigger level of 200 set for Todmorden was achieved and subsequently the exchange was enabled. The fact that Hebden Bridge has not been set a trigger level puzzles me as the aforementioned towns have a similar population level.

For your reference as of 22Jan there are 197 registrations for the Hebden Bridge exchange.

I welcome any comments


Profound apologies for the lack of response. I have recently had a further mail from Chris Ratcliffe on the subject, who tells me that registrations are now in excess of 210.

I have asked for this to be reviewed urgently and hope to get back to you by the end of the week with a response.

Apologies for the delay in responding, and I will be in touch as soon as I have any news on the status